Privacy Policy
This Privacy Policy describes how Starframer (“we”, “us”, “our”) collects, uses, and shares personal information when you use our website and services. For rules about using the site and placing orders, see our Terms of Service.
Who we are
The website terrainprint.com is operated by Starframer. Questions about this policy or your data can be sent through our support form.
Information we collect
Depending on how you use the site, we may collect:
Information you provide. Such as name, email address, billing and shipping address, order details, and messages you send us. If you use our poster designer, we process the inputs you choose (for example title, location, date and time, and style choices) so we can show a preview and fulfill your order.
Order and payment information. Payment card details are handled by our payment and checkout providers; we typically receive limited payment-related information (for example confirmation of payment and the last few digits of a card) rather than full card numbers stored on our own servers.
Technical and usage data. Such as IP address, browser type, device information, general location derived from IP, pages viewed, and referring URLs. We may use cookies or similar technologies as described below.
How we use your information
We use personal information to:
Provide and improve the website and designer; process, fulfill, and support orders; communicate with you about your order or account; detect and prevent fraud, abuse, or illegal activity; comply with legal obligations; and understand how the site is used so we can improve it.
Where required by law (for example under UK GDPR), we rely on appropriate legal bases such as performing a contract with you, legitimate interests that are not overridden by your rights, or your consent where we ask for it.
Cookies and analytics
We may use cookies and similar technologies for essential site operation, preferences, and analytics (for example to measure traffic and improve the product). You can control cookies through your browser settings; blocking some cookies may affect how parts of the site work.
Who we share information with
We share information with:
Service providers who help us run the site and our business—such as hosting, e-commerce and payment processing, email delivery, analytics, and print or fulfillment partners—only as needed for them to perform services for us, subject to appropriate safeguards and contracts where required.
Legal and safety. We may disclose information if we believe in good faith it is required by law, legal process, or government request, or to protect the rights, safety, or property of Starframer, our users, or others.
We do not sell your personal information in the conventional sense of selling lists to data brokers.
Retention
We keep personal information only as long as needed for the purposes above, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and context.
International transfers
Our service providers may process data in countries other than your own. Where we transfer personal data from the UK or EEA, we use appropriate safeguards (such as standard contractual clauses) where required by applicable law.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us through our support form. We may need to verify your request.
Security
We take reasonable technical and organizational measures to protect personal information, and we do our best to follow industry best practices. No method of transmission over the Internet or electronic storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the site after changes means you accept the updated policy, except where applicable law requires additional steps.
Contact
For privacy questions or requests, use our support form.